Planning an Umrah journey is one of the most special steps a Muslim can take. It’s not only about getting on a plane or checking into a hotel; it’s about preparing for a spiritual trip that will stay in your heart forever. And because it’s such an important journey, the way you book it matters just as much as the trip itself.
In the UK, there are plenty of travel agents offering different umrah packages, and on the surface, many of them look good. But how do you know which one is the right fit for you and your family? The truth is, not all packages are the same. Some include flights, meals, transport, and even guided ziyarah tours. Others may only cover the basics, leaving you to figure out the rest once you arrive in Makkah or Madinah.
That’s why asking the right questions before you book makes all the difference. By taking a little extra time now, you’ll save yourself from stress later. Whether you’re booking for yourself, your parents, or your entire family, these seven questions will help you pick a package that’s safe, clear, and value for money. And yes, even if you’re looking for cheap Umrah deals, these questions still apply.
1. What’s Included in the Umrah Package?
This is the first and most important question. Every travel agent structures their packages differently. Some advertise very low prices but leave out essentials like meals or transport. Others give you everything under one cost.
You should always ask:
- Are flights included, or do I need to book them myself?
- What kind of hotels are offered, and are they 3-star, 4-star, or 5-star?
- Is local transport provided between Makkah and Madinah?
- Are meals included, breakfast only, half-board, or full-board?
- Does the package cover guided ziyarah tours to key historical sites?
By getting these answers upfront, you’ll know exactly what you’re paying for. This is especially important if you’re comparing cheap Umrah deals online, sometimes what looks cheap at first can end up costing more if hidden extras are left out.
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2. How Close Are the Hotels to Haram?
A hotel’s star rating matters, but distance matters more. For pilgrims, especially elderly travelers or families with children, the location of the hotel is key.
Some packages may offer a “five-star” hotel, but it could be a 20-minute shuttle ride away from Haram. On the other hand, a three-star hotel that’s just a 5–7 minute walk to Haram might actually give you more comfort and convenience.
Don’t just accept “close to Haram” as an answer. Ask for the exact hotel name and even for a Google Maps link. This way, you can yourself check the walking distance and decide accordingly. Even if you’re booking a cheap Umrah deal, confirm how far the hotel is; it could save you from daily exhaustion during your stay.
3. Is the Visa Process Fully Handled?
Visas used to be one of the most stressful parts of booking Umrah. Thankfully, the Saudi e-visa system has made things much easier. Still, not all agents include this service in their umrah packages.
Ask:
- Will the agent handle the visa process completely?
- What paperwork will I have to provide?
- Is the visa fee included in the package price, or do I pay separately?
- How long does it normally take to receive my visa?
A trusted travel agent like Alhadi Travels handles this process for you, so you don’t have to worry about embassy visits, online forms, or delays. This is one area where professional support really matters.
4. Is the Travel Agent Licensed and ATOL Protected?
Many overlook this, yet it could arguably be the most critical question to ask. In the UK, accountable agents are licensed and ATOL protected, so your money and travel arrangements are fully protected from unexpected issues at the time of booking.
Admittedly, there are unregistered agents who tend to offer unrealistically low prices, however, booking through those could have you gambling with your safety. Without protections, you might lose your money or worse, be stuck while waiting on accountability when something goes wrong.
Always ask for proof of licensing and ATOL protection. A good example is Alhadi Travels, who is a licensed name in the travel industry and has been established in the booming UK pilgrim market. You could rest assure, that your booking is secured in the hands of a trusted agent.
5. Are Group Tours or Private Packages Available?
Every traveler has a different style. Some people love the structure of a group tour; it’s often more affordable, and you have a guide to help along the way. Others prefer private packages so they can travel with just their family and move at their own pace.
Before booking, ask your agent:
- Is this a group or private package?
- If it’s a group, how many people will be included?
- Will there be a guide with the group?
- Will I be able to change my hotel or flight dates if I require some flexibility?
Because group packages are generally cheaper, they’re a great option if you are looking for cheap Umrah packages. But if you want more privacy or flexibility, the private packages are worth paying the extra money for.
6. Can I Pay in Installments?
The biggest worry people have is the full up-front cost of Umrah. Luckily, many agencies now offer flexible installment plans, meaning you can spread the cost over several months instead of having to pay the whole amount at once.
Ask your agent:
- Can I secure my booking with a deposit?
- Are monthly payment plans available?
- If I book early for Umrah 2025, can I lock in the price now and pay in parts?
This option is especially helpful for families. Installments make it possible to plan ahead, budget comfortably, and sometimes even grab cheap Umrah deals months before peak season.
7. What Support Is Available During the Journey?
Booking is just the start. The real question is: what happens once you’re actually in Saudi Arabia?
Ask your agent:
- Will there be a group leader or guide with us?
- Do you provide WhatsApp or SMS updates during the trip?
- Is there a 24/7 emergency contact number?
- What support will I get if there’s a problem with my hotel or flight?
The best travel agents do not leave you behind when your flight is gone. They continue to look out for you throughout the journey. This is more helpful for new pilgrims who may lose their way or get confused. With proper guidance, you will be safe and focused on worship.
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Winding Up!
Booking umrah packages isn’t just about going for the lowest price. It is about striking the right balance, clarifying details, providing reliable service, and being able to have trusted support.
By asking these seven questions before you book, you will know exactly what you are paying for and avoid any hidden surprises. No matter if you look at premium packages or simply browse cheap Umrah deals, it is prudent to book with a trusted, licensed agent with your trip at the forefront of their service offering.
With Alhadi Travels, you don’t just get a ticket, you get peace of mind. From online booking and online installment options to full visa lodging and 24/7 support, we are making it about you and your journey, helping you each step of the way.
- Licensed and ATOL-protected
- Flexible payment plans available
- Trusted by UK pilgrims for years
Book your Umrah package with Alhadi Travels and travel with complete confidence.
