Please read the following terms and conditions carefully as they apply to all bookings made. No variations shall be valid unless agreed and confirmed in writing by a Director of The Company. A verbal variation will not be valid. The Company act as agents only in transactions relating to flight, car hire accommodation, package holidays etc. and book those for you (the Client) on behalf of the Supplier or Operator (the Principal). The Company are not the Principal and do not act as the Principal nor shall they be constructed as being such by inference or otherwise. This confirmation does not constitute a contract. Your contract is with the Principal named overleaf. The Company are not liable for the principal actions, failures or omissions. No booking will be confirmed unless the required deposit has been received by The Company. Principals reserve the right to increase prices up to the date on which they receive the balance. Payment of a deposit guarantees your seat, not the price. Bookings made will be immediately subject to the principal’s terms and conditions and The Company have no authority to vary them in the client’s favour. All amendments / cancellations will incur charges. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing at that time. The Company will attempts to fulfill Clients requirements to its best abilities and in the event of complaint, will pass such complaints to the principal concerned on the Client’s behalf. As agents only, The Company will not be able to commit the principal as to their correct course of actions.

All ticket(s) booked through us are non-changeable and non-refundable.

· All upfront deposits are non-refundable.

· Please note that it is the passenger’s responsibility to ensure that the outstanding balance payment is paid within the due date, wherein failure to do so would result in the cancellation of your booking and forfeiting of the upfront deposit monies paid to us. Please ensure to update us about any payments that you make.

· Please note that refunds are normally processed within 1-6 months after the request. Refunds will not be paid out until the same has been received from the relevant airline / supplier.

6 weeks after your refund has been initially processed the refund will be paid back to the customer if:

– There is no problem with your refund from the airline for example if the airline reports back you have used the ticket.

– An email requesting that the payment is released is sent to refundstatus@alhaditravel.co.uk after the initial 6 week period mentioned above.

– The payment method for the refund is the same as the payment method initially used to make the booking.

· Cancellations / Refunds are subject to the guidelines / restrictions imposed by the airline company less our administration charge. Please note that refunds are normally processed within 1-6 months after the request. Refunds will not be paid out until the same has been received from the relevant airline / supplier.

· All changes / amendments are subject to fare restrictions / availability of seats at the time of making an amendment.

· All quotes are subject to availability and are not guaranteed, until the ticket(s) have been issued, irrespective of the fact that the full payment has been made, as airline fares and seat availability changes on an ongoing basis. Please note that ticket(s) are generally issued within 48-72 hours, on receipt of a full payment, however wherein the travel date is on the following day, the ticket(s) are issued and sent across within 12-24 hrs. If you do not receive your tickets within these time periods, please contact us straightaway.

· As airline carriers prefer e-ticket as the most preferred mode of travel, hence no paper ticket(s) will be issued.

· All outbound customers aged 18 years and above departing from all UK airports must complete a travel declaration form to confirm that they are legally allowed to travel abroad from England. The form is available to download via the UK Government website, which also provides further information: https://www.gov.uk/guidance/coronavirus-covid-19-declaration-form-for-international-travel

· Passenger(s) are requested to re-confirm their booking(s) with either the travel agency / airline company 72 hrs. prior to the flight departure time to obtain information about last minute changes, irrespective of the guidelines of the airline company.

· Passenger(s) are advised to check-in at least 3 hours prior to the flight departure time (for International Flights) and 2 hours prior to the flight departure time (for Domestic Flights).

· Please note that it is your responsibility to ensure that all your travel documents are correct and good to travel with. This includes your e-ticket, passport, visa (if required), travel insurance (if required), PCR COVID-19 test certificate (if required) and any additional travel document(s).

· We accept no liability in the event wherein you are denied boarding or refused an entry into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country.

· Travelers must ensure that their passport is valid for at least 6 months, from their return date of travel.

· Umrah package once booked and confirmed after receiving the payment is non-changeable and non-refundable.

· While all our efforts will be made to meet passenger requirements, sometimes an alternate hotel with similar type of rooms may have to be offered any rate difference to be charged accordingly.

· 2 Childs below 6 years can be accommodated free with Parents room but you have to pay for the breakfast directly to hotel.

· We will try its utmost to meet the departure / arrival dates of transportation and accommodation requirements by the customer, but reserves the right to make minor adjustments due to availability constraints.

· Rooms, Rates and airfares are subject to availability and the same may change at time of booking.

· We holds no responsibility if any supplier change your hotel after confirmation due to any reason.

· We accept no liability If there is any new law or tax implemented by the Saudi authorities, passengers must need to comply with that.

· If you not like the accommodation, pre-reserved by your travel consultant, please realize that those matters or problems in the hotel rooms are to be dealt by the management of the hotel and sometimes the agent has no access to resolve some room issues like cleanliness or maintenance etc

· Passenger(s) travelling to The United States of America would need to apply for an ESTA Visa by visiting the U.S. Government website at : https://esta.cbp.dhs.gov/esta.

· All business to business transactions carried out on a credit card would attract a surcharge of 2% for over and above the amount (which in case of a refund would be non-refundable), however transactions carried out on a debit card, would be free from any surcharge. It may also be noted that documents such as copies of passport(s) / card(s) through which the payment was made could be requested, against unsuccessful / unauthorized payments, in order to verify the genuinity of the cardholder.

Please remember that the person making the booking accept all the booking conditions and is liable for any amendments fees, late fees or cancellation charges that arise on behalf of all the passengers in their party. In addition they are also responsible fro checking this and all future documentation and for advising us immediately if anything is missing or is incorrect. The details overleaf are given in good faith based on information from the principal at the time of booking. Should it transpire that any of these details offer you will be advised immediately..

Payment : you must pay the balance by the due date shown on the confirmation. Please note that for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive confirmation. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to cancellation of your holiday and still leaves you liable for the cancellation charges. Where an extra “booking charges” applies this will have been advised at the time of booking. All credit card bookings are subject to 2% surcharge on Visa and Master Card and 3% on American Express. However where cancellation can be avoided with the payment fee £20 will be applied to your balance.

Passport, Visas and Health Requirements : You are responsible for checking all these items

Passport and Visa : You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check fro up-to-date position in good time before departure. We regret we can accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. Health: Recommendations inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. Health Requirements for your holiday destination are outlined in the department of health leaflet entitled “The Traveller’s Guide to Health” (T4), Which is available by calling 0800 555 777. It is your responsibility to ensure that you obtain all recommended medication and follow all medical advice in relation to your trip.

Special Request And Medical Problems : If you any special request, please advise us at the time of booking. Although we will endeavour to pass any such request on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be breach of contract on our part. If you have any medical problem or disability which may affect your booked arrangements, you must advise us in writing at the time of booking giving full details. If we feel unable to property accommodates your particular needs, we must reserve the right to decline/cancel your booking.

Behavior : When you book with us, you accept responsibility for any damage or lose caused by you or any member of your party. Proper payment for any such damage or loss must be made at the time direct to the accommodation owner or manager or the supplier. If you fail to do so you must indemnify us against any claims (including any legal costs) subsequently made against us as result of your actions. We expect all clients to have consideration for other people. If in our opinion or in the opinion of any other person in authority you are behaving in such a way as to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation towards you (including any return transport arrangements) will immediately cease and we will not be responsible fro meeting any costs or expenses you may incur as a result, making any refund or paying compensation.

Force Majeure :We accept no responsibility for and not shall be liable in respect of any loss or damage or alterations, delays or changes arising from unusual and unforeseeable circumstances beyond our control, such as war, riot, civil strife, industrial dispute including air traffic control disputes, terrorist activity, natural or nuclear disaster, virus, plague, epidemic, fire or adverse weather conditions, technical problems with transport, closure of congestion of airports or ports, cancellation of schedules by scheduled airlines. In case of refunds / cancellations due to the above scenarios, passenger will be charged for processing / admin fee of 23 GBP per passenger .You can check the current position on any country by telephoning the Foreign and Commonwealth Office’s Travel Advice Unit on 0207 238 4503 or www.fco.gov.uk.

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Reconfirming Return/Onward Flight : You will need to reconfirm your booking outbound and inbound at least 72 hours before your departure. The Company will not be liable for any additional costs due to your failure to reconfirm flights or any schedule changes.

Documents Dispatch : The address for all documentation will be given at the time of bookings. Documents will normally be dispatched 7 days before departure. N.B. For bookings made within 14 days of departure it may be necessary for you to collect your tickets at the airport. Any other voucher will be posted/faxed to you direct. For additional security scheduled airlines tickets are usually sent by Recorded Delivery and in this event it is your responsibility to ensure receipts/collection. LATE BOOKINGS may also require Registered/Courier delivery of documents in which case the appropriate charges will have been advised at the time of booking.

General Data Protection Regulation: By consent to this privacy notice you are giving us permissions to process your personal data specifically for the purpose identified. Consent is required for Flightcatchers to process personal data to fulfil your travel requirements.

Where we are asking you for sensitive personal data we will always tell you why and how the information will be used if required.